Thank you for shopping with us! We strive to ensure your satisfaction with every purchase. Please review our return and refund policy below:
1. 14-Day Return Policy:
You may return eligible items within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. 20% Restocking Fee:
All returns are subject to a 20% restocking fee. This fee will be deducted from your refund to cover the cost of processing and restocking the item.
3. Buyer Responsible for Return Shipping:
The buyer is responsible for the cost of shipping the item back to us. We recommend using a trackable shipping service to ensure the item reaches us safely. We are not responsible for items lost or damaged during return transit.
4. No Refund for Change of Mind:
We do not offer refunds or exchanges for change of mind. Please ensure you are satisfied with your purchase before completing your order.
5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will work with you to resolve the issue, which may include a replacement or refund, depending on the circumstances.
6. How to Initiate a Return:
To initiate a return, please contact our customer service team at [rugworldsydney@gmail.com]with your order number and reason for the return. We will provide you with further instructions and the return address.
7. Refund Processing:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method, minus the 20% restocking fee. Please allow 5-7 business days for the refund to reflect in your account.
If you have any questions about our return and refund policy, please contact us at [rugworldsydney@gmail.com]. We are here to help!
Thank you for your understanding and support.
